PATIENT SATISFACTION WITH ACCESS TO HEALTH CARE SERVICES AT RURAL HEALTH CENTER (RHC) MURADWALA, CHINIOT, PAKISTAN

Abstract

Patient satisfaction plays a significant indicative role in accessing the utilization pattern for health care delivery services. Objective: To provide sufficient pieces of evidence for different levels of client satisfaction with access to health care services provided at Rural Health Center (RHC), Muradwala, Chiniot, Pakistan. Methods: A cross-sectional study spanning over the two months (23- 02- 17 to 23- 04-17) was carried out on almost two hundred patients (approx. 173) visiting the Rural Health Center (RHC) at Murad Wala, Chiniot. Results: This study provides plentiful data regarding overall levels of patient satisfaction revealing that overall almost thirty-four percent 58(34%) participants were found extremely satisfied, 46(27%) moderately satisfied, 34(20%) moderately dissatisfied, and 35(20%) were found extremely dissatisfied. High client satisfaction 110(64%) was observed in patients for the waiting time in health care emergency cases followed by 108(62%) patients found extremely satisfied for the emergency services. However, a high dissatisfaction level of 53(31%), followed by 52(30%), 44(25%), and 44(25%) for the attitude of paramedical staff, dental services, waiting for area arrangements, and the availability of medicines. Data indicates a high level of client satisfaction in outdoor patients. However, indoor patients were observed extremely dissatisfied. Conclusions: This study, thus, draws significant attention of public health authorities to further improve the provision of health care facilities to local masses.